Privacy Policy
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Your Privacy matters to us.​
The Party Crate Co prioritizes your privacy. We are committed to protecting the personal information of our customers and website visitors.
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We take your privacy seriously. Our practices follow the Australian Privacy Principles (Privacy Act 1988). https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference
We protect your personal information. This includes details like your name, email address – anything that could be used to figure out who you are.​
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1. What information do we collect and why?
a) Information you Provide: When you interact with our website (creating an account, making a purchase, etc), we collect the information you enter, like your name, email, password, and payment details. This helps us process orders, communicate with you, and personalize your experience.
b) Technical Data: We collect standard internet data like your IP address, browsing behaviour, and device information. This helps us improve our website’s functionality and security.
c) Your Feedback: We value your input! If you leave reviews, or comments, or contact us, we collect that information to understand your needs better.
​2. How do you collect information?
When you purchase on our website, we collect your name, billing address, and email address to process your order and keep you informed. This information is essential for fulfilling your order and sending you important updates like confirmation emails and shipment tracking details.
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3. Why do you collect such personal information
We collect both non-personal (like website usage patterns) and personal information (like your name) for the following reasons:
a) Delivering and Improving Our Services: We use data to operate our website, provide features you request, and continuously make your experience better.
b) Customer Support: This information helps us provide timely assistance and troubleshoot any issues you might have.
c) Communication: We may send service updates or promotional messages (if you've opted in) relevant to your interests
d) Understanding Our Users: Analyzing data helps us tailor our services and offerings to meet customer needs best.
e) Compliance: We adhere to all relevant laws and regulations regarding data collection and handling.
4. How do you store, use, share and disclose your site visitors' personal information?
a) Trusted Platform: We partner with Wix.com to securely host our website and store your data. Their platform employs robust security measures and firewalls to protect your information.
b) Responsible Use: Your data is used primarily to provide our services, process orders, and offer customer support. We may also analyze anonymized data to improve our website and offerings.
c) Secure Payments: All payment gateways we use through Wix.com adhere to strict PCI-DSS security standards, ensuring your credit card information is handled safely.
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5. How we communicate with you.
We want to keep you informed and connected! Here are the ways we might reach out:
a) Account Information: Important updates about your account, orders, or purchases.
b) Support and Troubleshooting: We'll contact you if there's an issue with your account or to answer any questions you have.
c) Surveys and Feedback: Your input helps us improve! We may occasionally send surveys to understand your needs and preferences.
d) Company Updates: Exciting news, promotions (if you've opted in), or helpful information about our products and services.
​6. How can your site visitors withdraw their consent?
You're in control of your data. If you'd like us to stop processing it, please reach out at hello@thepartycrateco.com.au